H & H Pet Services LLC

FAQs from clients:

 

1.  How many dogs do you board at once? Will there be other dogs there while my dog(s) are boarded? - yes there will always be other dogs being boarded - because this is all that we do. Our average is 5 to 15 dogs at a time, but can be busier during the summer and Holidays.

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2. Can I tour the boarding home? No sorry - we no longer have people come inside. We used to prior to Covid but it was always loud and stressful on the dogs because when they heard strangers enter the home they would bark really bad. This is a small private home in a residential neighborhood - not a large commercial building. When we started doing drop offs/pickups outside due to Covid it went much smoother and no barking dogs. Dogs also need to go potty right away before going into their room, so drop off and pick up of your dog(s) will be done in backyard/outside only. You can see how the rooms are setup by watching the video tour above.

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3.  Will my dog(s) have their own room by themselves? - it depends on how busy we are. We have 4 bedrooms that we use to spread the dogs throughout the home. There can be anywhere from 1-5 dogs in the same room - but they are kept separate from each other so there are no confrontations. Watch video tour to see bedroom setups.

 

4.  Are there any reasons you cannot board a dog? - We cannot board dogs that currently have a contagious condition or poor health, if they need insulin shots, if they bark excessively when shut in a room or left alone, if they are destructive or hard to handle/control, if they are not spayed or neutered, or dogs that are aggressive towards strangers. Also if your dog gets sick shortly before boarding they must be seen by a vet beforehand and we must be notified of any new illness or medications right away to confirm if we can still board them or not. 

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5.  Do you offer a crate-free facility?  We try not to crate dogs during the day as long as they are well behaved - for safety reasons they are crated at night. But sometimes they act different in a strange environment than at home. They can suffer from separation anxiety and try to get out of their room or be destructive. In those situations we have to crate the dog. The crates are very large and the dogs go outside multiple times during the day. Being crated can also make the dog feel more safe and secure - especially if they have been properly crate trained already. But if you are adamant about not crating your dog if needed then we would not be able to board them.

 

6.  How far in advance do I need to book my reservation? - this is a small facility in high demand so book as soon as you know the dates. We tend to book up quickly in the summer, holidays, and school breaks. You can book up to a year in advance.

 

7.  Do my dog(s) stay in their room all the time? - Yes except when they go outside for break times (which are at least 3 times a day).  We keep multiple dogs at any given time and cannot let them all have the run of the house. But if your dog tends to bark a lot when shut in a room then our boarding facility would not work for them since it is an actual home in a residential area instead of a commercial place.

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8. Do you offer Doggie Daycare? - NO we do not offer regular daycare where your dog(s) come on a daily basis while you go to work. We are a small facility in high demand and need to keep space available for clients wanting multiple day boarding for when they go out of town. Also, most clients that want daycare want that service to get their dog socialized with a bunch of other dogs. However, since we are in a residential neighborhood we can only let a few dogs outside at a time to keep noise down. But we do offer daycare every now and then for our regular boarding clients that may want to go on a day trip, are remodeling their home, having a party, etc...

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9.  Do you live in the house where the dogs are boarded? Is there someone there 24/7? - No we don't live there, we have a personal home next door where we sleep. We need to use all the bedrooms at the boarding home to spread the dogs around, so they are not all crowded together in one room. We are there most of the day, but when we are not, all the dogs are secure inside their rooms. We also have it set up as a "smart" home with cameras and sensors that notify us immediately if anything needs our attention.

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10.  How long do my dog(s) get to stay outside during break time? - It really depends on the dog. Most of the time dogs do their business and then start scratching at the door. We don't leave them outside if they want to come back in. Especially in the heat.

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11.  What do you do in case of an emergency health situation with a pet? - We are certified in pet CPR and/or we will take them to the nearest 24 hour vet clinic (if your vet you normally use is not open). We will also try to reach you right away.

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12. What if I want to pickup my pet(s) earlier than my scheduled appointment? -You must call or text in advance to see if possible - do NOT just show up! We might have other appointments during that time. Plus our boarding home is in a residential neighborhood and our zoning permit with Pinal County prefers that multiple cars do not arrive at same time - to control traffic in and out.

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13.  Your hours that clients can come are not convenient with my travel schedule - why can't I come during the hours 10:30 AM to 3:30 PM? - there are a few reasons...(1) this is a private home  (2) we let clients come as early as 6:30 am and as late as 10:00 pm - local vet clinics and most other boarding facilities do not offer that  (3) we work 7 days a week, 365 days/year, including Holidays! So for all the above reasons we need to block off some personal time for ourselves during midday.

 

14.  Do you have references? - Yes we have a lot of client references that you can read by going to the "testimonials" tab.

 

15.  How long have you been in business? - Since April 2007